Maintenance and Repairs
Emergency repairs
We aim to carry out emergency repairs within four hours. Emergency repairs are:
- total loss of electricity
- unsafe power, lighting socket or electric fitting
- gas leak
- no drinking water supply
- burst pipes and you cannot stop the water leak
- blocked drains and toilets causing flooding
- complete power failure in your home
- dangerous structures, such as ceilings, walls and chimneys
- fire or storm damage to your property
Urgent repairs
We aim to carry out urgent repairs within one to five working days. Urgent repairs are:
One working day
- blocked flue to open fire or boiler
- loss of heating including hot water (1 November to 30 April)
- blocked or leaking toilet or toilet not flushing
- leaking water pipe, heating pipe, tank or cistern
- insecure external window, door or lock.
Three working days
- partial loss of electricity
- blocked bath, basin or sink
- loose or detached bannister or hand rail
- partial loss of water supply.
Five working days
- leaking roof
- door entry phone not working
- mechanical extractor fans not working
Non urgent repairs
We aim to carry out all other repairs within 20 working days.
*The above is not an exhaustive list.